Tele Sales Executive

Tele Sales Executive

Location: Bangalore, India

Department: Sales / Inside Sales

Reports to: Sales Manager / Director Sales

Description / Role Overview

As a Tele Sales Executive, you will be the frontline voice of the company, driving inbound & outbound calls to prospective clients, following up leads, and converting them into orders. In the FMCG / aerosol manufacturing business with new product launches, you’ll play a critical role in creating demand, managing customer relationships remotely, and supporting field sales with lead pipelines. This role ensures that the sales funnel remains active and customer leads do not drop through the cracks.

Your role bridges marketing, sales, and customer service — ensuring order flow from call to delivery, follow-ups, and collections.

Responsibilities

• Make outbound calls to leads generated via marketing, website inquiries, trade shows, or third-party sources.
• Handle inbound calls / enquiries from customers (distributors, regional dealers, stockists) and convert them into sales orders.
• Qualify leads, identify customer needs, articulate value propositions, and schedule next steps or order confirmation.
• Enter and track orders in  CRM / ERP system, ensure accuracy and handover to operations/warehouse.
• Follow up on pending orders, inquiries, quotations, and resolve customer queries related to pricing, delivery, or product details.
• Coordinate with field sales / distribution teams to ensure smooth order handoff, logistics, and closures.
• Maintain call logs, lead status, pipeline reports, and weekly performance dashboards.
• Assist in collections follow-up for small / tele-converted orders.
• Support new launch campaigns by calling target customers, offering trial orders, and gathering feedback.
• Analyze call-to-order conversion metrics, propose improvements, and work with marketing on scripts or campaigns.

Must-Have / Qualifications & Skills

• Bachelor’s degree in Business / Commerce / Marketing (or equivalent)
• 1–3 years experience in tele sales / inside sales / B2B sales (preferably in FMCG / distribution)
• Excellent communication skills (English + regional languages)
• Good persuasion, negotiation, and objection handling skills
• Familiarity with CRM / ERP tools (Odoo, Zoho, Salesforce, or similar)
• Basic understanding of order processing, billing, delivery logistics
• Ability to multitask, manage pipeline, and deliver under targets

Nice to Have

• Prior experience in FMCG / manufacturing product sales
• Understanding of distribution / trade channel structures
• Experience in upsell / cross-sell campaigns, promotional offers
• Prior exposure to new product launches and trials
• Proficiency in Excel / reporting tools (pivot tables, dashboards)
• Ability to match leads with field sales territories & feeding data
• Knowledge of customer segmentation and sales funnel metrics

What’s Great in This Job?

• You’ll have direct visibility and impact — your calls translate into real orders and revenue.
• Exposure to product launches and innovation — you’ll be part of launching new SKUs and markets.
• Work from office (or hybrid) but still drive real sales — zero cold field work initially.
• Opportunity to understand full sales cycle from leads → orders → delivery → collections.
• You get to build and own the inside sales / tele sales funnel — scope to grow into team lead / inside sales manager roles in future.
• Close coordination with multiple teams: marketing, operations, logistics, field sales — high learning curve.